Smartsettle leverages voice talent to launch new interactive telephone system

Mike Chalmers of Smartsettle agreed to answer a few questions about his experience at Voices.com and how they’ve used the service to find, select and hire talent for their voiceover needs.

Recently Mike completed a project at Voices.com and hired Nick Summers. Read more on Mike’s hiring experience.

How has Voices.com helped you with your project needs?

After hearing samples from the directory, Smartsettle (www.smartsettle.com) was confident Voices.com had a quality product and decided to review the selection process and tools provided by the system.

How did you select the talent?

After posting a job, the resulting proposals began to arrive, and some in under an hour. It became clear that finding a suitable voice would not be the challenge, but rather, narrowing down the selection. In the end, Nick Summers was chosen.

What challenges did you face using the Voices.com system to find talent?

• Deadline given for proposals was 48 hours
• Project implementation date was 1 to 2 weeks (required audio files within 1 week)
• Language: English (requirement to be suitable for Canada, USA and Internationally
• Male or Female voice (in the end it was narrowed down to one male and one female voice)

How would you describe your overall experience with the site?

So many proposals were received, that our team was able not only to select for the current project--our telephony system--but was inspired to think about future projects including video tutorials for our software systems.

Smartsettle has engineered the world's most advanced negotiation system, utilizing a patented multi-issue, multi-party platform to solve problems, from simple small claims or insurance cases to complex international conflicts. As such, we must present clear instruction using clear audio and visual tools to get our message across. Utilizing professional voice talent was seen as a necessary component to the success of these initiatives.

Voices.com fulfilled our initial requirements for hiring voice talent, within days of registering our company for the service. We were satisfied with the selection, and the winning candidate Nick Summers followed through with a professional product, edited to our requirements and delivered with time to spare.

About the Client

Smartsettle is a leading provider of eNegotiation technology and recently presented at the 2008 International Forum on Online Dispute Resolution (ODR) in Victoria, BC. Delegates from around the world presented on the need for technology-based dispute resolution systems for a rapidly changing world, where conflicts are on the rise. Smartsettle can also be applied across business sectors for use in mergers and acquisitions, supply chain agreements, employee contracts and other areas.

Most recently, with the release of the iPhone, Smartsettle announced that their Smartsettle One software is soon to be available on the new device. Read the Press Release.

Company URL: http://www.smartsettle.com

Project Details

Project ID: 8753
Project Title: Advanced software VoIP prompts
Category: Telephone System Recordings, Voicemail and On-Hold
Language: English
Project Close Date: April 24, 2008
Selected Talent: Nick Summers