Buzz The Blog Featuring Customer Success Stories

Best Experience So Far!

By Lin Parkin

July 10, 2014

Tim_Hill_20121008143300 (1).jpgToday a client's terrific communication skills made for the best experience I've had in three-plus years as a member, and I wanted to share something I learned in the process.

The client found me from my profile and contacted me directly, pretty much offering me the job based on my main commercial demo. Love that! But the best part was he referenced a specific part of the demo as the type of delivery he thought would work for his project.

It seems like a "no-brainer" now, but no client has been that specific before and I've never thought to ask. It was so helpful. I wish every client would do this! It gave me a head start homing in on tone and pace.

I responded to his Private Invitation with a couple of variations of the first few lines of his (really fun and well written) script as an audition, even though he hadn't asked for one. He was then able to award the job and give me a couple of notes on the sample read he liked best. I had the full version back to him in a couple of hours. He approved it and released payment right away, with very gracious feedback. Bim-Bam-Boom!

So the lesson I learned is the next time a client says "I liked your demo" I'm going to be sure and ask "oh yeah, which part?"

Tim Hill

Related Topics: Clients, Private Invitation, Tim Hill, experience

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