The Biz

With the academic year underway, I'm beginning to see evidence that fall is upon us. Besides the leaves changing color and the back to school sales, months of development is wrapping up and we're ready to show you what we've been working on.

Introducing "Fall '07", the quarterly upgrade to the systems and services available to you at Voices.com.

Search Engine

In this round of exciting new features and design updates, we've placed a strong emphasis on creating an outstanding search experience.

This starts with making it more obvious that anyone ( registered and non-registered users ) can visit Voices.com, type in a keyword and listen to professional voice over talents who match their search query.

How do we do this?

Simple. First, we are updating the look and feel of the "header", the top portion of every page of the website that contains the Voices.com logo, navigation tabs and help links. Yes, there is a search box there now, however many people simply don't see it there. After a few dozen calls from clients asking how they can search for voice talent profiles, we recognized that we needed to change how we presented the search engine. For that reason, the Voices.com search engine is now colored in lime green located prominently at the top of every page.

New Voices.com header for when people are logged out.

New Voices.com header for when people are logged in.

Notice how we've provided options to search:

- All Voices.com
- Male Voices
- Female Voices

There's also a link to the Advanced search page where power users can refine their search query by narrowing the location, category of work, and more.

Search Results

The search results have also received a face-lift. We've extended the area for the voice description, meaning the results display more words so the people searching can learn more about the voice talent they are about to click through to. You'll also see a jumbo-sized Flash audio player. Playing audio from the search results has never been easier. Finally, we'll be adding in category icons, demo titles and your voice-over demo tags to provide even more info for searchers to understand what they'll be hearing before they click the play button.

Voices.com New Search Results

These updates will go live the weekend of September 29, 2007.

Now, it's your turn. What would make the search experience better for you?

Add your comments below to let us know.

If you'd like to test out the new search engine, also leave a comment below and I'll send you a login username and password to our development environment.

David

Why do so many people around the world decide to work with Voices.com?

Find out what drives the team at Voices.com to strive for excellence in customer service and also learn about how you can do the same for your customers.

Voices.com is different from other providers.

Since we started our business in 2000, we have held firm to the belief that supporting our customers is as important as supporting the technology we provide to them.

If you consistently follow that simple recipe, you'll discover that it is a distinction that will change the way you do business every day.

At Voices.com, we are driven by what we call Customer Care.

What does that mean?

Customer Care is the implementation of our unconditional commitment to doing whatever it takes to make our customers successful and happy.

Customer Care starts with our people and filters through our systems, processes and every aspect of our web-service. All of this translates into consistently providing you, our customers, with the peace of mind, confidence, delivery and success you've always wished for.

Our unyielding commitment to doing whatever it takes has earned us the business and trust of companies of all kinds and sizes.

Companies like Jaguar, Skechers, Huggies, Bell, Disney, Audible.com, Carnival Cruise Lines and thousands of others have had the Voices.com experience.

We look forward to serving you.

David

©iStockphoto.com/Jacob Wackerhausen

Voices.com has won an award from CRM Magazine! Want to learn more about the award?

Just a quick note to let you know that the team at Voices.com has won an award and is currently featured in September's issue of CRM Magazine!

The award recognizes our achievements in customer service and the integration of technology with regard to customer relationship management. We use a web-based CRM service called Salesforce.com to help us run our business.

Using Salesforce.com, Voices.com has experienced:

- 100 percent user adoption, resulting in cleaner, more-complete customer data and increasingly streamlined business practices;
- ROI from marketing campaigns as high as 1,189 percent;
- a 215 percent increase in new sales leads, in only three months; and
- a 62 percent increase in gross sales.

Thank you again for all of your support.

David