This week, I had the good fortune of accepting a 1to1 Impact Award on behalf of our entire team in Phoenix Arizona at the Frost & Sullivan Sales and Marketing Conference.
Read on and gain some insight into how we operate Voices.com by putting you, our valued customer, at the center of all our business activities.
When Stephanie and I started Voices.com, we knew we needed a unique approach to doing business online.
Doing business online differs from traditional bricks-and-mortar businesses in the sense that we rarely get to meet our customers, so it would take longer to develop relationships.
Knowing this, we set out with a handful of principles that would guide the company in the years to come by creating a truly customer-centric business.
Focus on customer needs, wants, desires and emotions.
People use Voices.com because they have a need. You likely want to either complete a project or you have a desire to grow in your career -- both of which are attached to emotions.
Deliver a unique online experience.
The experience starts with the website, which we've been told is intuitive and appealing to look at. We've added blogs, podcasts, videos and a help section that includes a knowledge base of over 500 frequently asked questions.
Be accessible and responsive.
We understand that everyone has questions from time to time, so we've added a toll-free number which is located at the top of every page. If you are having trouble, it's easy to give us a call and we'll help you navigate the website. We're also available via Live Chat, an instant messaging tool that lets you communicate with us in real-time by simply typing in a message and waiting just seconds before you receive a reply.
I say this to provide some context.
You see, winning a silver medal at the 1to1 Impact Awards validates our approach of always focusing on you, our most valued customer.
The results have been phenomenal as we've developed relationships with highly skilled voice talents from around the world as well as knowledgeable people in global organizations who are making an impact.
Thank you for allowing us the opportunity to serve you.
A special thanks to Laura McBride (Salesforce.com), Anne Haack (Salesforce.com), Mentha Benek (Outcast PR), Jessica Moran (1to1Media), Ginger Conlon (1to1Media) and Dr. Martha Rogers, founding partner of the prestigious Peppers & Rogers Group.
