The team at Voices.com is the first company to use TwitterForce to manage Twitter conversations directly within Salesforce.
We've been able to import entire tweet conversations with one click. Specifically, we can create leads, cases, and solutions from tweets.
The set-up was simple. Like other Twitter monitoring applications, we just defined search terms and monitored Twitter search results for those terms.
Finally, and most importantly, we can now engage our customers and industry people by sending outbound tweets with case solutions or custom messages.
Currently, Twitterforce is private and cannot be found by searching or browsing on the AppExchange.
Fret not! If you have Salesforce, you'll soon be able to use Twitterforce to do the following:
- With one click, create leads, cases, and solutions from incoming Tweets
- Link your twitter account to Salesforce and send outbound tweets to Contacts and Leads
- Import full tweet conversations and track their lifecycle using Salesforce analytics
Erica Stapleton, Voices.com's Social Media Manager describes the set-up as "Quick and easy to install, tweeted from Salesforce within 5 minutes."
Do you have Salesforce? Are you planning on rolling our Twitterforce in your organization.
