The Biz

"The customer is king" is one of the older cliches of modern business. While its never exactly false, the phrase usually pays lip service to the idea of customer experience rather than listening to feedback that results in change.

How does an online business make the most of customer feedback? One avenue to explore is the development of downloadable content, specifically audio, video and text resources that truly add value and give customers the experience they've asked for.

Continue reading "Why Online Resources Add Value and Create a Competitive Advantage" »

This week, I had the good fortune of accepting a 1to1 Impact Award on behalf of our entire team in Phoenix Arizona at the Frost & Sullivan Sales and Marketing Conference.

Read on and gain some insight into how we operate Voices.com by putting you, our valued customer, at the center of all our business activities.

Continue reading "1to1 Impact Award is Recognition for a Winning Customer-Centric Approach" »

A webinar is a type of web conference, that tends to be mostly one-way, from the speaker to the audience with limited audience interaction, such as in a Webcast, which is transmission of information in one direction only, like watching a concert on the internet.

A webinar however, can be very collaborative, and include polling and question & answer sessions to allow full participation between the audience and the presenter. A webinar is 'live' in the sense that information is conveyed according to an agenda, with a starting and ending time. In most cases, the presenter may speak over a standard telephone line, pointing out information being presented on screen, and the audience can respond over their own telephones, preferably a speakerphone.

As you might have guessed, webinars have a lot of moving pieces, however with a little forethought, your next webinar will be successful by following these helpful tips.

Continue reading "9 Secrets For Running a Successful Webinar" »

Why do so many people around the world decide to work with Voices.com?

Find out what drives the team at Voices.com to strive for excellence in customer service and also learn about how you can do the same for your customers.

Continue reading "Why Choose Voices.com?" »

Voices.com has won an award from CRM Magazine! Want to learn more about the award?

Continue reading "Voices.com Wins CRM Market Award" »

Geoffrey Resnick, a professional voice-over talent, recently asked if I was aware of any USB or Firewire digital audio interfaces that were compatible with Vista or supported by Microsoft. Since my initial research didn't yield any positive results, I asked Geoffrey if he wouldn't mind if I posted his question on the blog.

Continue reading "Digital Audio and Home Recording in Windows Vista" »

So, you have an idea for the next killer Web 2.0 app. That's great, but where do you go from here? Learn how we attack product development and how you can follow a simple and fool-proof system.

Continue reading "Developing a Web 2.0 Application" »

I've read blog posts by other entrepreneurs and industry critics raising a question. Does the world need another blog? I'd like to refine that question. Does the world need another web 2.0 blog? My short answer is "yes", and here's why.

Continue reading "What's "The Biz" All About?" »