Today, we'll take a sneak peek at what Interactive Voice Response or an IVR consists of.
The IVR is a voice recording that gives your callers direction, listing options and the appropriate numbers to press in order to get through to the department, individual, updates, or information that they want to access.
The Interactive Voice Response acts as a means for your customers to get what they want or to speak with the right person immediately. It also operates as a filtering system for your company when receiving calls.
If customers are properly educated of their options and which keys they should press to attain their goal, customer satisfaction, on-hold retension rates, and sales levels will increase.
Your IVR script could look like this:
IVR Script:
If you know the extension of the party you would like to speak to, you can press it at any time.
To place your order, press one
To learn about our specials, press two
To speak with a customer care representative, press three
To listen to our company directory, press four
To hear your service options again, press nine
Posting your telephone voice-over job is easy. You can even search through a category dedicated to voice talent who record for telephone systems.
Cheers,
David
