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Something to Consider

By Stephanie Ciccarelli

October 27, 2006

Comments (1)

How do you treat your customers?

When you are working for a company or an organization, how do you treat your customers after you have worked for them?

While you are courting them for business or in the middle of a project, your best behavior is required.

The way you speak about your clients, whether in person or through other means, truly demonstrates your level of respect for them. It also paints a picture of your professionalism and how you may treat future clients or business partners.

It's easy to chock people and businesses up to 'this guy' or 'that tech company'. When we do that, we do not recognize those people or organizations with the dignity they deserve, especially in a business relationship where rapport and trust means everything.

Trust can be achieved by maintaining a healthy, positive business relationship. That means that you know when to use discretion and that you recognize boundaries when necessary, in other words, refraining from making negative comments to colleagues, regardless of how minor, if you want to protect your working relationship with a customer.

Just taking a minute to stop and look at things from a different perspective.

Isn't it refreshing to be of service to another living, breathing human being?

Best wishes,

Stephanie


Comments


    Stephanie,

    I am amazed at what a difference it makes to send something as simple as a note of thanks after payment has been received or after a project has been completed.

    I'm deeply grateful to everyone who casts me, whatever the size of the project or budget. It all adds up. And some small projects end up leading to much larger opportunities.

    I had that exact experience again just a couple of months ago, freshly reminding me that it pays to be nice to the "little guys" because you never know who is paying attention. Besides, it's the decent thing to do.

    Be well,
    Bob

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