By Stephanie Ciccarelli
April 27, 2007
Never get stiffed or hear "The check's in the mail" again!
When you work with clients using our new SurePay system at Voices.com to get the job done right, good things will happen.
Want to learn more?
This is by most accounts the crown jewel in our newest generation :)
I'd like to introduce SurePay to you, something that will make your life a lot easier and payments steadfast.
SurePay is an online payment system developed by Voices.com for the voice over marketplace. It allows clients to quickly and easily hire you for voice-over work.
Let's break it down, step by step:
The Job Offer
The process starts with a â€œJob Offerâ€. Job offers originate from one of three places. You can receive a job offer:
1. After responding to a â€œPublic Leadâ€ that many people have received being selected as the voice talent the client desires to work with.
2. After responding to a â€œPrivate Leadâ€ that a few people were invited to being selected as the voice talent the client desires to work with.
3. Directly from your personal website at Voices.com. Clients often listen to several voice talents when they first visit Voices.com then contact the person theyâ€™d like to work with. In this situation, there is no need for an audition (they already love your voice), so the client can simply send you a â€œJob Offerâ€.
Viewing the Job Offer
You can view all â€œJob Offersâ€ under the new â€œJobsâ€ tab within your account at Voices.com.
The Job Offer consists of four unique sections:
Complete contact information is displayed from both parties (you and the client), so youâ€™ll know who is offering you the contract and which company they work for. If you need to clarify some details you can pick a phone and call them or send them an email.
Each job has a unique ID as well as the job title and final script as a file attachment. Itâ€™s recommended that you download the script and read it in its entirety before accepting any job offers.
In this section, youâ€™ll see the deadline for completing the work, terms of payment and your professional fee (ex. $1000.00). Youâ€™ll also see the SurePay Escrow fee, which is 10% added on top of your professional fee (ex $100.00) and the total to be deposited by the client ($1100.00).
If the client has any special instructions regarding technical requirements or artistic direction, youâ€™ll see those comments here.
Take a look!
At the bottom of the â€œJob Offerâ€ are three buttons; â€œYes, I Acceptâ€, â€œMake Counter Offerâ€, and â€œSorry, I Declineâ€.
By clicking â€œYes, I Acceptâ€, you now have a legally binding agreement between you and the client. This will keep everyone accountable, and will avoid misunderstandings about the original project requirements. Congratulations, youâ€™ve landed a job!
By clicking â€œMake Counter Offerâ€, you have the opportunity to reply to the client and may suggest changes to any of the Job Offer details, such as terms of payment, number of included revisions if applicable, deadline or even price. When you make a counter offer, you can also leave comments below the clients comments, similar to a thread. This thread is your communication history and is always attached to the job details.
By clicking â€œ Sorry, I Declineâ€, itâ€™s recommended you let the client know why you declined their job offer. Perhaps you werenâ€™t comfortable recording their material, or maybe you are simply too busy or better yet, on vacation. Whatever the reason, have the courtesy to leave a one or two sentence reason as to why you had to decline the project. By doing so, youâ€™ll show them that the professionals at Voices.com know how to communicate, and youâ€™ll keep the door open for future opportunities should they be given.
The Counter Offer
If youâ€™ve sent a â€œCounter Offerâ€ back to the client, they now have the option to click â€œYes, I Acceptâ€, â€œMake Counter Offerâ€ or â€œSorry, I Declineâ€.
- When the client clicks â€œYes, I Acceptâ€, youâ€™ve got a deal!
- When the client clicks â€œMake Counter Offerâ€, the counter offer is sent back to you and the cycle continues, until you reach a deal by someone clicking â€œYes, I Acceptâ€. If youâ€™ve ever purchased a home, this is often how the transaction occurs. This is negotiation in its
- If no deal can be reached, either party can click â€œSorry, I Declineâ€ at anytime, and the negotiation is terminated.
Most jobs will result in a fair agreement (you did negotiate after all) and so the next step is for the client to make a deposit.
The deposit is for the full amount as displayed in the â€œPayment Detailsâ€ of the agreement. In our example, this amount would be USD $1100.00.
Your client is prompted to send a deposit of $1100.00 to Voices.comâ€™s secure escrow account. This is a neutral bank account that will hold the money in trust until the job is completed.
As soon as weâ€™ve received the deposit, youâ€™ll receive an email notification informing you that â€œYou Have New Fundsâ€ being held in trust. With the deposit managed by Voices.com, you can record the work with the confidence that you'll get paid.
The Recording & File Delivery
Same as you do currently, youâ€™ll record the script in your recording studio (or at a local recording studio). If the job requires music and sound effects, youâ€™re responsible for adding those too.
Once the recording is complete, you simply login to Voices.com, click on â€œJobsâ€ and youâ€™ll see that your next step is to â€œUpload Filesâ€. You can upload a single file, or continue to upload multiple files if need be. When youâ€™re done uploading the entire project, just click â€œIâ€™m Done Uploadingâ€.
Downloading the Files & Accepting The Work
Youâ€™ve fulfilled your end of the agreement, and now the client just needs to download the material and accept your work as complete.
An email notification is sent to the client letting them know that their files are ready for download.
They login to their account at Voices.com, and proceed to download all the files. After theyâ€™ve listened to your work and have confirmed that youâ€™ve done an excellent job, the client completes the process by clicking â€œI Acceptâ€.
If they are not completely satisfied and require a revision (or need changes made), the client will click "Request an Edit".
When the client clicks â€œI Acceptâ€ this action also notifies Voices.com to release your payment, which is sent to you by PayPal.
PayPal is fast, easy and secure. Itâ€™s free to set-up a PayPal account if you donâ€™t already have one. Payments sent to your PayPal account through Voices.com are then withdrawn into your personal or business bank account.
Giving & Receiving Feedback
The final step is for you to leave feedback on the financial transaction.
Giving and receiving feedback is an important part of any business transaction. As either a buyer or a seller within an online marketplace, feedback is often used to see if the other person is trustworthy and operates their business with integrity.
Your Feedback consists of a â€œRatingâ€, a 5-star rating with 1 being a poor experience, and a 5 being an excellent experience, as well as a â€œReviewâ€. â€œReviewsâ€ are written comments offering an explanation and reasoning for the above â€œRatingâ€.
You made it! Youâ€™ve reached the end of the SurePay process and the end of this post.
If you like the idea, let us know by leaving a comment below.
Have a great day,
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