Vox Daily The Official Voices.com Blog

Voices.com Under Attack

By Stephanie Ciccarelli

April 15, 2007

Comments (22)

Under ConstructionOn Saturday April 14, 2007 at 8:33 P.M. EST, the Voices.com website experienced an individual or group of individuals gaining unauthorized access to one of the Voices.com servers.

The people involved proceeded to delete website files such as the home page, sign-up page, post a job page and the search engine.

As a result, most website visitors are experiencing a "File Not Found" error message or a blank white page.

FeedBurner Alerts to the Rescue

Moments after unauthorized access, Voices.com administrators received an email notification from FeedBurner Alerts, notifying us that our RSS feeds were unavailable. The blogs, podcasts, videos and all images associated with Voices.com were also deleted.

Is Your Information Safe?

Yes. The database is complete secure and all your customer information is encrypted. The server that was hacked was the "Application Server" which has all of the pages and software code NOT the database server that contains member information. Your personal information is safe!

The Investigation

We called our web host, Rackspace, who immediately started their investigation. Rackspace is the most respected and trusted web hosting company utilized by banks, government agencies and Fortune 500 companies. In short, we are in good hands.

What Next?

Rackspace and Voices.com coordinated a "server restore" which will restore all the files on our servers from the previous days backup. The server restore is currently in progress and expected to be completed on Sunday April 15, 2007 at 11:59 PM EST.

Why did it take 12 hours for this message to go up?

Just moments ago, Movable Type, our blog publishing platform came back online.

We Need Your Help

1. We are executing on our procedures, so please be patient. We are fully aware of the situation and are working tirelessly to deliver the service you have come to expect from us.

2. If you have any information as to who did this or the parties involved, please let us know. Although we cannot say precisely who orchestrated this act of war, we do have suspicions, suspicions that may very well be confirmed with your additional information.

3. Smile as there are worse things happening in the world.

If you have any tips or leads regarding this corporate sabotage attempt, please email me at stephanie@voices.com.

Sincerely,

Stephanie

P.S. We'll keep you updated as we find out more information.

UPDATE 1: The technicians at Rackspace ( our web hosting company ) have confirmed that the restoration process is complete.

UPDATE 2: We are currently testing our website and verifying all systems are a "Go"! The audio Flash player is now visible and we are currently linking the player with your voice-over demos hosted on the server. This process could take some time. Stay tuned...

UPDATE 3: Audio, video, text and image files are 50% recovered and everything is looking good.

UPDATE 4: Audio, video, text and image files are 100% recovered. The search engine has also been restored.


Comments


    Stephanie,

    Thank you for this update. I trust all will go well with your system restore.

    Be well,
    Bob

    Posted by:

      Hey Stephanie!

      Hang in there!

      I'm sure you'll be up & running in no time!

      All the best,

      Liz

      Posted by:

        Stephanie, I am impressed by how quickly you were able to recover from this malicious attack. It's great to know how well you've planned for just such instances.

        Congratulations! Keep on keeping on...

        Elaine

        Posted by:

          David and Steph-

          Sorry you guys had to go through this. First I heard of it was on VO-BB.com this afternoon.

          Glad you were properly backed up.

          Best always,
          Peter

          Posted by:

            It makes you wonder why would someone attack a voice-over website? It takes all kinds. I am so glad Voices.com is back up now, so I could get a couple more auditions submitted!

            Thanks for your quick response!

            Wayne Henderson
            www.WayneLHenderson.com

            Posted by:

              I was in the middle of an audition when I noticed the attack. I could hardly believe anyone would want to attack Voices.com--who knows what kind of motive that takes.

              Anyway, I was really impressed by how quickly the front page was recovered (a temporary page appeared just an hour or so after the attack), and now it's great to see the full backup is in motion. Great job, Voices.com, I know I'm in good hands!

              Andrew

              Posted by:

                Sorry you've had to deal with this issue. Thanks for the alert.

                Posted by:

                  Stephanie, I feel for you guys. I can't understand why someone would do this. I'm glad everything is almost back in it's place.

                  I know your host is working on it... but just in case you don't know, the "Settings" page along with the "Preferences" page are still not available.

                  Take care,
                  Allen

                  Posted by:

                    Stephanie & everyone at Voices.com,

                    Thank you for all of your hard work in recovering from this attack so quickly and effectively.

                    On the positive side, that someone would attack this site could be seen as yet another proof that Voices.com is the highest-quality & most effective site of its kind out there!!

                    Keep hanging in there!

                    Brian

                    Posted by:

                      Despicable and so sorry you all had to go through this! Hopefully you'll catch the creeps (and also gain insight as to how to prevent them from hacking in again in the future). Guess it should be a warning to us all, however.

                      Posted by:

                        Laurynda, Stephanie and the gang...

                        I am so sorry that this attack took place and hope that the perpetrators/cowards can be brought to justice. I had no idea what was going on until I tried answering "new" job listings today and discovered they turned out to be "old" listings!

                        Isn't it amazing what some individuals do when they have so much time on their hands? I'm not too technology oriented but will do what I can by keeping my ears and eyes open for any clues that may help you all out in solving this issue.

                        Ed

                        Posted by:
                        • Ed Mace
                        • April 16, 2007 9:02 PM

                          Stephanie,

                          Thank you so very much for the tireless work you and your staff have been doing in order to keep our business operating. I believe I speak for us all when I say "our gratitude is boundless, there are no words". The best I can muster is a huge "THANK YOU".

                          Jim

                          Posted by:

                            Hi all,

                            Thank you so much for your support and understanding. It means everything to us.

                            We're in the homestretch now regarding the restoration process, and now that there's a light at the end of the tunnel, it's time to get back to business as usual!

                            As many have noted, this vicious attack has only affirmed our leading role in the industry and we are taking this attack in stride much due in part to your generosity and patience.

                            We couldn't have better customers and friends.

                            Thank you for standing by us and for letting us know how important our service is to you. I hope you all know how much we love to work for you and with you.

                            Raise your glasses for a toast: To your success at Voices.com!

                            Best,

                            Stephanie

                            Posted by:

                              Stephanie & David,

                              So sorry to hear about the unnecessary inconvenience that was caused to Voices.com this past weekend. How irritating and so wrong. I'm sure it does prove to the membership that you guys are PROS and had positioned yourself properly in case an attack of this nature transpired. Glad to hear the restoration is going well.

                              I am once again impressed with your professionalism and hope the culprits realize how they just made you look even stronger!

                              Best to you and your incredible staff.

                              JG

                              Posted by:

                                Hi Stephanie-
                                Thank you for the prompt follow-up! You all are the best when it comes to customer care and SERVICE! Just one more reason why you're the #1 voice over website :-)
                                Hang tough and good luck!
                                Sandy

                                Posted by:

                                  Almost makes one think a competitor is behind this.

                                  If so, let's hope that competitor is brought to justice. You and your staff are doing a great job. Thank you.

                                  Posted by:
                                  • Chris Ackerman
                                  • April 20, 2007 4:01 PM

                                    Stephanie & Dave,
                                    All the best to a speedy recovery!
                                    It's always a major annoyance when those malicious, cowardly, reprobates decide to do a turn of evil.
                                    You shall overcome victoriously!

                                    Bob Worthington

                                    Posted by:

                                      Stephanie, David and gang,

                                      As always -- you guys rock!! Your response to this malicious attack was handled promptly, professionally and with the usual grace and integrity we've come to expect from Voices.com.

                                      I too am sorry you had to deal with this incident.

                                      Blessings to you as the team works this weekend to get things back to normal.

                                      Glad Faith Klassen

                                      Posted by:

                                        Stephanie & Dave,

                                        A salute to you and your team for your quick action and hard work. Hopefully the investigation will reveal the identity of the gutless group who sabotaged a service on which many depend.

                                        John M. Thomas

                                        Posted by:
                                        • John M. Thomas
                                        • April 20, 2007 6:00 PM

                                          Stephanie;

                                          You guys are so on top of it! While I'm so sorry you've been attacked in this way, I'm so impressed with your response and restoration plan. So true, it only confirms you've made headway in the industry. I am so thankful for your hard work!

                                          Sanda

                                          Posted by:

                                            Keep up the good work!

                                            David

                                            Posted by:

                                              Stephanie, Laurynda, and everyone else at Voices.com,

                                              I'm so angry that someone would want to hack a site like Voices.com, and I really hope that the culpable are brought to justice.

                                              I was editing my profile page when it happened and for a few moments, I was overcome with mixed feelings of desperation and anger. Really, some people have nothing to do with their time!

                                              I know you guys are working hard and I'm with you! Voices.com rocks and we shall keep it that way :)

                                              Rupa Krishnan

                                              Posted by:
                                              • Rupa Krishnan
                                              • April 21, 2007 9:17 AM

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