By Stephanie Ciccarelli
May 15, 2007
One of the newest features to roll out today is the improved Feedback system.
Want to know how it works and how it affects you?
Read this post and discover how the system has changed to benefit you!
Earlier this morning, I was talking to Laurynda about ideas for the blog and how I could help her through the writing of an article.
We both thought that introducing the Feedback System would be an excellent post! Laurynda has been receiving a great quantity of questions regarding this since the feature roll out, so address it publicly we shall!
First of all, Voices.com has a Feedback System. This isn't new, it's improved.
Essentially, the Feedback you receive at Voices.com comes in the form of star ratings, reviews (new), and now transactions processed through SurePay (new).
While we were building this feature, we anticipated several of your needs, including the need to be given feedback, the need to give other people you have worked with feedback and the ability to receive reviews regarding your services or vocal abilities.
Let's look at the first way of receiving Feedback.
Any registered client of the Voices.com service can leave a star rating for you either on your website at Voices.com, through the search or via an audition that you submitted through our site.
Pretty straightforward, right?
OK, now onto the second way.
Reviews are new. You may remember that we had them ages ago, but they took a hiatus and are now back, newly improved.
You can receive reviews from registered clients at Voices.com. You can also review the person who reviewed you or respond to a review.
Something else that you can do is monitor reviews and delete any unjust or unfounded reviews from clients who have not worked with you through the Voices.com SurePay system.
Do bear in mind though that if you delete a review, it will affect your VoiceRank in some capacity.
When a rating has been removed, the value of that rating (what it is worth) is removed from your overall VoiceRanking score. VoiceRank is determined by website completeness, Favorites and the total number of ratings you have received. The only improvement you will see by removing feedback is your average Star display on your website.
As of today, this feature is edging closer to completion (comments cannot be left with a rating at present). Reviews will be coming soon.
Reviews Through SurePay
All reviews that result from the SurePay process remain to objectively document your project history and relationship with a client who contracted you through Voices.com.
In the future, we'll be moving toward a system that favors reviews generated through the SurePay system, making sure that work you have done for clients is given more weight, priority and precedence over any other form of feedback on Voices.com.
After all, people are coming here to Voices.com to hire a voice actor, so presenting clients with feedback primarily based upon working relationships (similar to eBay) is the best and most complementary option when promoting your services as a professional voice actor working online.
I hope this article has helped. Over the next several days, you will see other features mentioned here completed and further explained to you.
Have a great day,
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