By Stephanie Ciccarelli
May 16, 2007
We've heard you loud and clear about a particular aspect of the Feedback Ratings and Reviews and are doing something about it now, not later!
This decision was made based upon your emails, phone calls and live chats and we're going to deliver a swift solution to the ratings, specifically, the removal of the Top Rated list, and replace it with something new.
Want to know what it is?
The Top Rated list has always been an area of great publicity for many, yet recently, it has become a battle ground for what some voice actors are likening to popularity contests.
We had a meeting on Wednesday afternoon to discuss how we could deliver on our promise to make ratings more qualified, meaning limiting the ratings to only clients who work with voice actors through the Voices.com website.
We're transitioning even faster now away from the ratings system toward limiting feedback to only those people who have completed a financial transaction through Voices.com.
In plain English, only those people who've hired you can rate you.
It makes absolute sense and it is the manifestation of what you have been asking for.
What are the benefits of a feedback system based solely upon financial transactions?
â€¢ All ratings and reviews are associated with a business transaction between a voice actor and a client who worked together at Voices.com
â€¢ Recognizes people who work professionally and consistently
â€¢ Quickly identifies voice actors who are hired frequently for their talent and abilities
â€¢ Acknowledges that work is procured and completed at Voices.com
â€¢ Signifies the professionalism of a voice actor and dedication to pursuing their craft online
Other websites like Guru.com, eLance.com, Freelance.com and eBay are all transactional based. This helps them to maintain the quality of their service and be accountable to their customers.
I'd like to answer a few questions up front, if I may, the first being why we are going in this direction.
Simply put, it's what you asked for. No more ratings based upon non-existent relationships with clients or talent "gaming" the system. No room for abuse or manipulation.
Sounds great, but somethings gotta give right?
In order for the new system to be fully implemented we'll need to start fresh and remove all existing feedback ratings.
We will only be including transactions processed through SurePay in this metric because those are truly the only transactions that we can track and espouse as work that we have concrete proof of that has been completed at Voices.com.
Thank you for your understanding and patience.
We welcome any positive feedback that you may have confirming that we've made the right decision.
Looking forward to hearing from you,
Stephanie and the Voices.com Team
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