By Stephanie Ciccarelli
March 3, 2009
What do you do when spam becomes a problem?
This passed week, we have experienced an unprecedented amount of spam and we'd now like to address this publicly for the sake of our members.
To learn more, read on.
Over the last week, Voices.com members have shared their concerns with us about being solicited through the website's internal messaging system by a company inviting them to join a social network for voice talent.
After a couple of days, the emails stopped which was a welcome relief, giving us the impression that it was over, however, it appears they are back at it.
To be absolutely clear, this company is in no way affiliated with Voices.com and we are very sorry for any inconvenience this may have caused you.
Please be assured that these spammers do not have access to your account information or contact information unless you have provided them with it yourself. Since they are using the internal messaging system at Voices.com, they cannot view your email address.
What We've Done To Date
à¹ Emailed the offending spammers requesting them to stop
à¹ Suspended their accounts
à¹ Deleted offending accounts and banned email addresses
à¹ Telephoned their offices in Sao Paulo, Brazil to no avail
à¹ Been answering concerns on a one-on-one basis by email, phone and live chat
Within hours of the first registration and spamming activity, I sent a personal email requesting that they stop and informed them that their account was suspended until they could provide evidence that they were not trying to mine our customer base. This email went unanswered.
David also emailed and phoned. Both of his attempts to communicate went unanswered.
In response to our efforts to deter these people, they've continued to create more accounts with different email addresses and usernames to bypass the system. We've tried nearly everything save showing up at their office is Sao Paulo, Brazil and speaking with them in person.
What Can You Do?
Our advice to you is to ignore any messages you may receive that invite you to join the social network.
If you have joined this site under the impression that it was being operated by Voices.com, I recommend that you delete your account at that social networking site as we are in no way affiliated with that organization. I have already heard from some members who have done just that and removed their profiles from the voice talent social networking site.
Thank You For Your Support
I wish to thank all of you who have emailed or called with your concerns. Your kind words and patience during this ordeal have been greatly appreciated. We care about our members and take these things very seriously. I trust that our efforts will bear fruit, and God willing, these activities will cease.
Â©iStockphoto.com/Tatiana PopovaRelated Topics: social networking