Vox Daily The Official Voices.com Blog

Looking Out For #1: You've Got a Friend

By Stephanie Ciccarelli

March 3, 2009

Comments (9)

No spam signWhat do you do when spam becomes a problem?

This passed week, we have experienced an unprecedented amount of spam and we'd now like to address this publicly for the sake of our members.

To learn more, read on.

Spam

Over the last week, Voices.com members have shared their concerns with us about being solicited through the website's internal messaging system by a company inviting them to join a social network for voice talent.

After a couple of days, the emails stopped which was a welcome relief, giving us the impression that it was over, however, it appears they are back at it.

To be absolutely clear, this company is in no way affiliated with Voices.com and we are very sorry for any inconvenience this may have caused you.

Please be assured that these spammers do not have access to your account information or contact information unless you have provided them with it yourself. Since they are using the internal messaging system at Voices.com, they cannot view your email address.

What We've Done To Date

๏ Emailed the offending spammers requesting them to stop
๏ Suspended their accounts
๏ Deleted offending accounts and banned email addresses
๏ Telephoned their offices in Sao Paulo, Brazil to no avail
๏ Been answering concerns on a one-on-one basis by email, phone and live chat

Within hours of the first registration and spamming activity, I sent a personal email requesting that they stop and informed them that their account was suspended until they could provide evidence that they were not trying to mine our customer base. This email went unanswered.

David also emailed and phoned. Both of his attempts to communicate went unanswered.

In response to our efforts to deter these people, they've continued to create more accounts with different email addresses and usernames to bypass the system. We've tried nearly everything save showing up at their office is Sao Paulo, Brazil and speaking with them in person.

What Can You Do?

Our advice to you is to ignore any messages you may receive that invite you to join the social network.

If you have joined this site under the impression that it was being operated by Voices.com, I recommend that you delete your account at that social networking site as we are in no way affiliated with that organization. I have already heard from some members who have done just that and removed their profiles from the voice talent social networking site.

Thank You For Your Support

I wish to thank all of you who have emailed or called with your concerns. Your kind words and patience during this ordeal have been greatly appreciated. We care about our members and take these things very seriously. I trust that our efforts will bear fruit, and God willing, these activities will cease.

Best wishes,

Stephanie

©iStockphoto.com/Tatiana Popova

Related Topics: social networking


Comments


    Hi Stephanie,

    I signed up to this one on autopilot, like a few others. I've removed my profile now, though. It's things like this that send out the wrong message about business on the internet. While all of us are trying to establish ourselves in a professional and ethical fashion, unfortunately, we've got people who use a site like Voices.com to spam their well developed customer base.

    Posted by:

      Thank you Stephanie for all of your efforts. I had also signed up on autopilot, but have since deleted my profile. I would not want to be affiliated with something so unprofessional, especially after reading everything that they are putting you and David through. Thank you again!

      Posted by:

        What a pain for you guys to have to deal with. I, too, got the email, and was put off by the obviously 'spamminess' of it (but I didn't blame you guys in any way). Incredibly tacky of them (at best).

        It serves as a huge lesson for anyone considering unsolicited sales pitches to potential clients (especially through avenues that are meant for something else), that ultimately, no matter how professional you actually may be, that isn't what shines through, and you'll go straight on the "do not call" list. *Engage* your potential clients, don't *enrage* them!

        Posted by:

          Thank you Stephanie!

          Your staff and this wonderful team of actors assembled at Voices.com has no time to play amateur hour with spammers and frauds. I'm sorry you've had to endure this tactic from a host of outside "wanna be" talent site (s) jealous of the sensational service you provide.

          "There is no twilight zone of honesty in business. A thing is right or it's wrong. It's black or it's white." ~ John Dodge

          Best wishes!!
          ~James

          Posted by:

            Looks like a job for Jack Bauer! Send Chloe in to STOP those hackers!!!!!

            Best of luck and thank you for looking out for us!

            JC

            Posted by:
            • JC Haze
            • March 4, 2009 11:17 AM

              Hi Stephanie,
              Thank you so much for 'watching out' for us! I must admit I was tempted to join since it came from a reliable source..."Voices.com".
              This is just another example of the importance of being alert consumers...check out the source. I did, it didn't convince me, I ignored it.
              Thank you for making sure your company is one that we, your clients, can 'trust' !!
              Crystina Wyler

              Posted by:
              • Crystina Wyler
              • March 4, 2009 11:29 AM

                Thank you for this. My guardian angels prevail! I did receive this message as well, and although didn't think they were a part of voices.com, thought they had your support in sending the email. I tried to create a login, but due to technical difficulties, was never able to, so I figured ... it wasn't meant to be, and from the email you sent today, only confirmed it.

                Thanks for keeping on top of things. I really appreciate and am grateful for all you do and the entire staff at voices.com.

                It continues to be an honor to be a part of this family.

                Have a fantastic day!

                Maria Berry

                Posted by:
                • Maria Berry
                • March 4, 2009 12:08 PM

                  Everyone, please stop joining them! It just reinforces their spam tactics!

                  If you want a VO community then join the forum at
                  www.voice-overs.com/forum. It's FREE... gives you lots of free prizes and review products, and is a place where professionals and newbies can socialize and help one another.

                  We get occasional leads there, too, but that's not what it's for. When I want to hire someone, I do it thru voices.com.

                  Have a blessed...and CHOCOLATE day!

                  Julie

                  Posted by:

                    Thank you, Stephanie and all those involved, for all your efforts to keep your website free of spammers. Obviously, it is not easy, but all your efforts are certainly appreciated.
                    Elinor

                    Posted by:
                    • Elinor Bell
                    • March 4, 2009 11:01 PM

Leave a Comment



Recent Articles

YouTube Hits The 60 fps Gas Pedal

Toy Story 4 Set for June 2017 Release

Where Does Pixar Find Its Animators?

Feast On Disney's New Short

DreamWorks, Marvel Studios Play Release-Date Bingo

Audition Improvements Feature Helps Talent, Raises Project Quality

London Poppy Day 2014: Using Voice To Honour

Big Hero 6 = Big News For Animation

SpeechMasterPro Helps Pros Speak Better

When Famous Actors Voice Video Games

   

Animation Solution Center

Radio Advertising Solution Centre

Learn why video animation is more important than ever, how you can use it to gain competitive advantage and what tools are out there to help you make it happen.

Animation Solution Center

Subscribe by Email

About Vox Daily

Vox Daily offers a daily dose of voice acting news, articles, tutorials, interviews, intelligent conversation and business ideas for voice talent and voice actors.


Follow Us

   

Our feed & social options update you with special offers and news as it happens.

New YouTube Video

Watch videos on YouTube