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Hidden Features: Internal Messaging at Voices.com

By Stephanie Ciccarelli

April 7, 2009

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You might have wondered how you use the Internal Messaging system at Voices.com.

This article will show you how to do just that and also give you some tips on how you can maximize communications with clients and even fellow talent members at Voices.com.

Internal Messaging

Did you know that you can communicate with clients online at Voices.com by using our new internal messaging system located within your account?

This feature will come in handy if you need to clarify any project details before auditioning for a Private Job or if you are communicating back and forth with a client who has hired you at the Voices.com site during the completion of their project.

Examples of What This Correspondence Looks Like

As mentioned before, all users of Voices.com may use the internal messaging system to communicate with each other.

Let's say Jane Doe, a client using Voices.com to hire voice talent, has discovered your profile and has decided to send you a message.

If Jane were to send you a message from your profile at Voices.com, the subject line will be:

"Jane Doe has sent a message from your website"

As you can see, Jane Doe's name is visible in the subject line. Why is this? Because Jane is registered with Voices.com, her details have been auto-populated on her behalf making her identity clear and credible.

Similarly, if Jane were to send you a message from your products page (this is your personal Voices.com Store), the subject line will read:

"Jane Doe has sent a message from your Store"

You might have noticed that the subject line changes depending on where Jane is contacting you from on the Voices.com website. This differentiating feature helps you to track where clients are contacting you from and also helps to let you know what's working for you promotion wise.

Should you have auditioned for a job that Jane posted and she decided to contact you from your audition, the subject line is:

"Jane Doe has a question about your audition for job #11271"

* At present, voice talent may only initiate internal messaging communications with clients if the client has opted to send them an invitation to a Private Job. All other communications using the Voices.com internal messaging system must be started by a client.

Internal Messages are Stored in Your Voices.com Account

Lastly, the messages you send and receive will be safely archived for you in your account. You can find both sent and received messages in your "Inbox".

The storage of these messages serves a number of purposes that benefit you, including:

1. Record of correspondence
2. Conveniently stored messages for referencing
3. Proof of correspondence if arbitration should become an issue

As always, we encourage you to keep your conversations with clients polite, direct and relevant to the project at hand. If you are communicating with other talent members, the same spirit of graciousness and professionalism applies.

Looking Out For Each Other

If you encounter any abuse of the Internal Messaging system, the best way to let us know is by sending an email to Customer Care that includes all details of what happened, citing the person's name and a copy of their message. In rare instances where abuse or spamming does occur, we are able to investigate the situation and take action, if necessary, by giving a warning or suspending offending member accounts.

You can email Customer Care by clicking on the link below:

http://www.voices.com/service/customer_care

Any Comments or Questions?

Looking forward to hearing from you,

Stephanie

Related Topics: clients, customer care, hired, how to, Internal Messaging, members, voice talent, voices.com


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