By Stephanie Ciccarelli
September 15, 2009
Whenever we make changes to Voices.com, we usually let you know on VOX Daily, and today's news is no exception.
I have some news to share with everyone who uses SurePay.
Don't know what SurePay is? Find out by reading this post!
If you already use this Voices.com service, be sure to note a significant change with regard to payment scheduling made for your protection and others using our website.
One of the services that differentiates Voices.com from other service providers is the fact that we have a safe payment service, ensuring that clients are satisfied with their recordings, and also guaranteeing payment for your work.
Whenever a client hires a Voices.com talent by awarding their job and agreeing to terms, a process is launched through our SurePay escrow service. Simply put, the money is being held in trust until the voice talent delivers the finished audio through Voices.com and that audio is approved as complete by their client.
Once we are given permission to release the funds, Voices.com then makes payment to the talent either by PayPal or by check in the mail, depending on your preference as stated in your profile.
We believe it is, however, in a number of cases, customers using Voices.com have abused SurePay. To get straight to the point, some clients hiring talent are doing so with credit cards that do not belong to them, and are committing credit card fraud.
In a classic scenario, the customer would launch SurePay, the talent would go ahead and record, upload the files, have the files approved, and then we'd release the payment to the talent.
You might be thinking, "So far, so good, right?" The client has the files, the talent has been paid, Voices.com got their escrow fee... it's good until we discovered that some of these payments were made fraudulently and credit card purchases were brought into dispute.
To put it bluntly, we have incurred losses on both ends having already paid out talent and then having the credit card payment reversed by the credit card processor.
In response to this activity we've identified a number of red flags that may suggest credit card fraud and a system to prevent it. This is a process, and once we suspect fraud may be imminent, we start an investigation and inform voice talent to hold off on recording until we know that it is safe to record.
There have been a number of instances where we have had to conduct investigations to prevent fraudulent transactions, and when the need to investigate becomes apparent, this does take some time.
If a payment held in trust for you via SurePay is under investigation we will notify you immediately and advise you of your next step along with ours.
As an effort to prevent fraud, we've lengthened the time in between SurePay payments to give us more time to investigate potential transactions where we could incur losses, keeping you safe, the person whose name is registered on the credit card safe, and keeping us safe.
SurePay payments used to be sent every Friday, however due to recent events, we are now sending payment on the 1st and 15th of each month.
* Please note that if the 1st or 15th of the month happens to fall on a weekend or holiday, we will send your payment to you the next business day.
I trust you understand why we are changing the payment schedule. If you have any comments or feedback you'd like to share, you are welcome to comment or send us an email.
Thank you for reading this and I trust that what I've shared makes sense!
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