Vox Daily The Official Voices.com Blog

Newly Improved SurePay

By Stephanie Ciccarelli

May 2, 2010

Comments (10)

Man leaping in the airThere has been an exciting development at Voices.com in terms of helping our customer to achieve their goals faster and with more ease than ever before.

After receiving some interesting client feedback, a couple improvements have been made to SurePay and we're excited to explain these improvements via a teleseminar this week.

To learn more, keep reading!

SurePay Improvements and How They Benefit You

For those who may be unfamiliar with SurePay, it is a safe payment service provided by Voices.com that ensures two things:

๏ That clients are satisfied with voice over recordings procured at Voices.com
๏ That voice talent get paid for work they are awarded and complete via Voices.com

What's new with SurePay?

The only thing that is different with regard to the SurePay process is that after a client clicks the "award job" button, they are presented with a payment page where they make a deposit using their credit card.

Once the deposit is made, the client proceeds to a second step where they reconfirm their script and deadline, streamlining the process. If they need to add more documentation (an image of a character, potential revisions to the script, etc.), they can also do so at this time.

In a matter of days, we have already found that the merger of these two steps has made the hiring process easier for our clients, which is good news for you.

As a voice talent, when you're awarded a job, the payment for your services will already have been received based upon the amount that you put in your quote field.

With less back and forth involved, you're able to get important information earlier on and it is also easier for your clients to make payment.

When the business terms (script, payment amount and deadline) are presented to you, all you need to do is either click "I accept" or "I decline."

Let's go into a little more detail, shall we?

The Immediate Benefits:

๏ Payment is assured earlier in the process for voice talent
๏ Clients are making an earlier commitment to seeing the project through at Voices.com

Accepting a Job

When you accept a job, you agree to recording the script as attached by the client for the specified amount, and the delivery date.

The client will receive an email informing them that you have accepted the job and will begin recording shortly.

Declining a Job

In the rare situation that you might want to decline a job, there is an option to do so. By clicking the "I decline" button, you'll be presented with an email form from Voices.com requesting your feedback as to why you declined the job. Once received, we will be able to review your comments, evaluate how we can be of assistance and intervene if necessary.

The entire process, and this particular action (declining a job) along with its variables and potential outcomes, will be addressed in greater detail in tomorrow's teleseminar.

Want To Know More? Join the Teleseminar!

You're invited to join Voices.com's Job Posting Manager Scott Lumley and Operations Manager Laurynda Pasma as they detail the changes to the system that will make hiring and paying talent even easier than before.

Title: "The New and Improved Voices.com hiring process!"
Date: Tuesday May 4, 2010
Time: 1:00 PM - 1:30 PM EDT

Register now by clicking the link below:

https://www1.gotomeeting.com/register/777548168

After registering you will receive a confirmation email containing information about joining the Webinar.

System Requirements
PC-based attendees
Required: Windows(R) 7, Vista, XP, 2003 Server or 2000

Macintosh(R)-based attendees
Required: Mac OS(R) X 10.4.11 (Tiger(R)) or newer

Any Questions?

Feel free to add your questions here as comments on VOX Daily or submit them during the live call on Tuesday!

Best wishes,

Stephanie

©iStockphoto.com/PeskyMonkey

Related Topics: 2010, escrow, improvments, payments, SurePay, voice overs, Voices.com


Comments


    So there's no way to negotiate a revised quote after seeing the full script and actual deadline? You can only accept or decline? What if the client has been... less than fully forthcoming in the information given in the job posting?

    Posted by:

      Hi Peter,

      Thank you for writing in and for asking your questions!

      Should a client choose to change their job requirements (deadline, direction, etc.) or the script AFTER they have awarded the job to you, you will have the opportunity to privately decline the job (only Voices.com will know) and share your reasons for why you have not moved ahead with accepting the terms.

      This is where we can step in and mediate.

      By declining the payment and providing us with your reasons for doing so, we will be able to follow up with the client and obtain additional payment if needed or issue a refund if you (the talent) wishes to decline the job completely.

      Does that help to answer your question?

      Best wishes,

      Stephanie

      Posted by:

        Sometimes I'll place a quote that doesn't reflect the Escrow fee (to keep it within their stated budget at times, and.or give them a variety of payment options), and I will mention though that the escrow fee will need to be added to the final price if we use Surepay.

        If they don't add the escrow themselves, due to either not being familiar with SurePay or in trying to save a few dollars, is there a way we can "amend" the agreement without completely declining it? I definitely don't want potential great clients to think I'm turning down the job, just a few details of the terms.

        Posted by:

          Thank you Stephanie for posting this blog article about our changes. I'd like to address Dana's comment ~ There are a number of items to keep in mind when submitting your audition, this includes knowing what information clients are seeing and what they can change or cannot change.

          First, when submitting an audition you as the talent have the option of specifying your fee or the client's total. If you specify your fee then the Escrow service fee is added and the client's total is calculated. The client only sees the total amount and this is what they are asked to make payment for. If you wish to take into consideration a client's "fixed" budget then you may wish to take on the Escrow fee and this is subtracted from the client's total and your fee is calculated. The majority of clients do not have an issue paying a 10% Escrow service fee for the services we are providing to them.

          Next, when a client is reviewing auditions they see a total amount. This total amount includes the Escrow service fee so when they select you for the job they are agreeing to pay the total amount which includes your personal fee and our escrow fee. Do not subtract the escrow service fee or advise them to add it on later as the client cannot change this in anyway. They will be asked to make a payment that matches the total they are seeing. So, by asking them to modify the rate if they award you the job, you're asking for something that cannot be done.

          Dana, we suggest that when quoting, that you quote your full fee and we will add on the Escrow fee and display a total to the client. Clients have asked us to provide them with a total payment amount, not a break down of fees. As a result, this is what we've provided to them.

          If for any reason you have an issue with a payment amount once awarded a job, we've provided all talent with the option of creating a support ticket via a Decline Payment button. We will then follow up to find out the issue is and act as mediator to resolve any payment issues quickly.

          Laurynda

          Posted by:

            Although there are still more evolutionary changes that I'm sure will be coming in time, this sounds like it will indeed make it easier for the customers and the providers. We, as providers, just have to keep in mind the escrow fee, and if we wish to mention it, do it in a way that will not confuse the client and reverse this streamlining process.

            Posted by:

              Hi! I thank you for your answer here, and I'm glad to see there's an option for any issues. Just to clarify, as maybe other talents do this, too. When I state my rate (within my audition proposal), and give them other options, I want to be clear in letting them know that if they do choose something like PayPal or in some cases a check, I'm not going to include the extra fee past my own rate. And the other side of that is that sometimes taking on the escrow fee myself isn't feasible (we've got overhead and targets to hit, too, and depending on the job, that can be a big hit to it for a talent). In the prior system, this wasn't an issue, because the change could be made when I set up the invoice prior to escrow.

              It may sound like that would be encouraging voice users to use a different payment method, but I can assure you, that's not been my experience. The amount of clients I've had who choose SurePay has gone up since I started tacking on the escrow fee (I used to always bid to take it on myself), and I've not had one complaint about the 10%. But from now on, I'll indeed be adding it always.

              Posted by:

                Thank you Dana and Scott for your comments. Dana, I'm glad to hear that when you offer additional payment options that you are subtracting the Escrow fee and making it clear to clients that by paying you directly the Escrow fee is not part of your quote. Keep up the great business practices!

                Posted by:

                  Anything that makes the process EASIER for the client & voice talent is WELCOME!
                  thanks, voices.com!

                  Posted by:

                    That is great - The old process seemed to call for too much back and forth to get to the end result of making a deposit.

                    Posted by:

                      Hi Stephanie
                      The New System for "SURE PAY" works GREAT!!
                      Voices.com is AMAZING!! It JUST keeps Getting
                      Better and Better!!
                      YOU are the BEST!!! and I've Tried some of the
                      "Other" Guys!!.....NEXT year...ONLY!!
                      VOICES.COM!!
                      Joe McMillan

                      Posted by:

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