By Stephanie Ciccarelli
May 2, 2010
There has been an exciting development at Voices.com in terms of helping our customer to achieve their goals faster and with more ease than ever before.
After receiving some interesting client feedback, a couple improvements have been made to SurePay and we're excited to explain these improvements via a teleseminar this week.
To learn more, keep reading!
For those who may be unfamiliar with SurePay, it is a safe payment service provided by Voices.com that ensures two things:
à¹ That clients are satisfied with voice over recordings procured at Voices.com
à¹ That voice talent get paid for work they are awarded and complete via Voices.com
What's new with SurePay?
The only thing that is different with regard to the SurePay process is that after a client clicks the "award job" button, they are presented with a payment page where they make a deposit using their credit card.
Once the deposit is made, the client proceeds to a second step where they reconfirm their script and deadline, streamlining the process. If they need to add more documentation (an image of a character, potential revisions to the script, etc.), they can also do so at this time.
In a matter of days, we have already found that the merger of these two steps has made the hiring process easier for our clients, which is good news for you.
As a voice talent, when you're awarded a job, the payment for your services will already have been received based upon the amount that you put in your quote field.
With less back and forth involved, you're able to get important information earlier on and it is also easier for your clients to make payment.
When the business terms (script, payment amount and deadline) are presented to you, all you need to do is either click "I accept" or "I decline."
Let's go into a little more detail, shall we?
à¹ Payment is assured earlier in the process for voice talent
à¹ Clients are making an earlier commitment to seeing the project through at Voices.com
When you accept a job, you agree to recording the script as attached by the client for the specified amount, and the delivery date.
The client will receive an email informing them that you have accepted the job and will begin recording shortly.
In the rare situation that you might want to decline a job, there is an option to do so. By clicking the "I decline" button, you'll be presented with an email form from Voices.com requesting your feedback as to why you declined the job. Once received, we will be able to review your comments, evaluate how we can be of assistance and intervene if necessary.
The entire process, and this particular action (declining a job) along with its variables and potential outcomes, will be addressed in greater detail in tomorrow's teleseminar.
You're invited to join Voices.com's Job Posting Manager Scott Lumley and Operations Manager Laurynda Pasma as they detail the changes to the system that will make hiring and paying talent even easier than before.
Title: "The New and Improved Voices.com hiring process!"
Date: Tuesday May 4, 2010
Time: 1:00 PM - 1:30 PM EDT
Register now by clicking the link below:
After registering you will receive a confirmation email containing information about joining the Webinar.
Required: Windows(R) 7, Vista, XP, 2003 Server or 2000
Required: Mac OS(R) X 10.4.11 (Tiger(R)) or newer
Feel free to add your questions here as comments on VOX Daily or submit them during the live call on Tuesday!
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