Vox Daily The Official Voices.com Blog

Why Voices.com's SurePay Service Exists and How it Can Help You


By Stephanie Ciccarelli

January 21, 2011

Comments (4)

Gold lock sitting on a green credit card with a chip in itWhy does Voices.com have SurePay?

Recently a voice over talent asked me about why we offer a safe payment service at Voices.com. The information I shared with him was quite extensive and I thought you might also benefit from what was shared.

Learn more about this aspect of doing business at Voices.com in today's VOX Daily.

* For the most up to date information on SurePay, visit this link:

Why Does SurePay Exist?

To make a long story short, clients using our website requested a safe payment service when hiring talent online. People who post jobs at Voices.com receive a lot of help and phenomenal service from our team in addition to valuable tools that they want and are willing to pay for.

That being said, clients will not pay for their use of the Voices.com web service until they have achieved their goal of finding the perfect voice and receiving a recording that they are proud to use for their company or clients.

The SurePay Transaction Fee Paid By Clients

In order to guarantee their satisfaction and to deliver on our promise, we charge our clients a modest transaction fee in addition to what talent quote on a per project basis.

The fee is only 10%. In a moment, I'll illustrate what this looks like.

For simplicity, let's say a talent quoted $100 as their fee. The SurePay fee would be $10, which is 10% of $100. The SurePay fee is added on top of the talent's quote rendering the client's total as $110.

To put this into perspective, 10% is a modest amount for businesses and large corporations to allocate in their budgets to ensure success, especially when engaging in business online with people they may not have worked with before. This fee also covers any arbitration that might be necessary between a client and the voice talent they chose to work with via the site.

Satisfaction Guaranteed

When we implemented SurePay, we found that not only goes it guarantee satisfaction for clients, it also fills a void for talent who are unable to process credit cards or would prefer to know in advance that payment is secured.

While some talent may not have had issues with clients who haven't paid online, there are far too many who have experienced situations to the contrary when working with first-time customers online. SurePay is the only solution offered by any voice over marketplace to protect both the buyer and seller that ensures talent get paid and that clients are guaranteed satisfaction.

Voice Talent Benefits You Might Not Have Known About

Some of the other benefits are that voice talent are able to obtain valuable feedback ratings and reviews on the Voices.com site and also be featured on the Recently Hired List on the Voices.com home page.

The only way to get Feedback ratings and reviews in terms of the star ratings and associated commentary is by completing the transaction at Voices.com. Many marketplaces and business-to-business sites function like this to help their members build credibility online and to feel more comfortable working together.

Here are some links to stories talent have submitted regarding their experiences using SurePay:

The Best Part of Voices.com is SurePay
SurePay Gives Peace of Mind to Talent and Clients
I'll Never Work With a Client Who Won't Work Through Voices.com
I Booked 20 Jobs With Voices.com in 4 Months
SurePay Took Away Any Worries I Had

Here are some from clients who have used SurePay:

Interview with Jordy Wax of Contrast Films
We Thought Finding the Right Voice Would Be Hard
I've Had Great Success Using Voices.com
You'd Better Do This!
Voices.com Makes Me Look Great

Have You Had Any Experiences Using SurePay?

I'd love to hear your thoughts on how this service worked for you. If you've used SurePay, be sure to comment!

Best wishes,



Related Topics: escrow, hired, online, safe payment, service, SurePay, Voices.com


    I have been stiffed far to many time, which is why the Surepay Escrow service is very helpful. However, More often I see the 10% not being paid by the client, but rather the client simply paying 10% LESS in their quote. I realize I have the option of overriding the quote to reflect the full amount I'd prefer, but who's going to do that knowing everyone else is simply "going along with it" to appease all parties.

    Also the new policy of holding payments released during the first and second half of the month could potentially mean payments are held for at least 30 days depending on release date.

    Which brings to mind another important consideration. A Job awarded, and completed on the 1st of the month, but not released until the 15th, could potentially hold up payments for 45 days. A considerable "Float"!

    An Escrow service should have already verified the funds, not have to wait for the "Check to clear", and be at the mercy of the clients release schedule. I mean, I don't hold my files until Voices/Paypal pays me, I send them right along.

    Posted by:
    • John McCann
    • January 26, 2011 12:51 PM

      Thank you John for sharing your comments. I'd like to address your concerns over some recent changes to how our pay out periods work. Voices.com still sends payments twice a month, on the 1st and the 15th of the month, this has not changed.

      What we have done is changed when a payment is issued based on the authorized release date of a client. In the past we did not factor in "when a payment was made" by a client and only considered "when the payment was released".

      The issue with this was that client's could make payment and release payment the very same day. Let's consider the following scenario:

      A payment is made on the 14th of the month for talent services and then releases payment the same day. With the old system we would have paid the talent hired for the job out the following day but Voices.com would not have had the funds paid by the client until 7 days later. This means Voices.com would have fronted the payment until it had cleared the client's account and could potentially cause serious issues.

      With the new payout system the longest period a talent could wait for payment from the date of release is 30 days and the shortest is 15 days. This is entirely dependent on when a client authorizes the release of payment. Considering that for many contracted professionals the turn around time for payment can be as long as 90 days this is very reasonable.

      I hope that I've been able to provide a little more insight into this recent change and why it was a necessary step for Voices.com.

      Laurynda Pasma
      Product and Operations Manager

      Posted by:

        I've been using Sure Pay since I became a member at voices.com. I love the benefits, both from the clients perspective and my own. It insures that the client is completely satisfied with the work I have done for them (which is #1 priority for me), it helps my business in that I can count on feedback from the client, and prevents me from having to follow up with clients that don't pay in a timely fashion. That leaves me more time to cultivate by business and perfect my craft! Gold Star for the person/persons that developed the Sure Pay System!

        Posted by:

          I'm probably one of the biggest fans of Voices.com for business acumen, opportunity and integrity. That's where SurePay comes in-integrity! I never worry about getting paid in a timely manner with Voices......the system is set up to protect you from those who promise the moon until they get the audio in their hands. I've never had a payment dispute with ANY client in the (almost) 3 years I've been on this site. That is peace of mind...rare in the business world these days!

          Posted by:

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