By Stephanie Ciccarelli
January 21, 2011
Why does Voices.com have SurePay?
Recently a voice over talent asked me about why we offer a safe payment service at Voices.com. The information I shared with him was quite extensive and I thought you might also benefit from what was shared.
Learn more about this aspect of doing business at Voices.com in today's VOX Daily.
To make a long story short, clients using our website requested a safe payment service when hiring talent online. People who post jobs at Voices.com receive a lot of help and phenomenal service from our team in addition to valuable tools that they want and are willing to pay for.
That being said, clients will not pay for their use of the Voices.com web service until they have achieved their goal of finding the perfect voice and receiving a recording that they are proud to use for their company or clients.
In order to guarantee their satisfaction and to deliver on our promise, we charge our clients a modest transaction fee in addition to what talent quote on a per project basis.
The fee is only 10%. In a moment, I'll illustrate what this looks like.
For simplicity, let's say a talent quoted $100 as their fee. The SurePay fee would be $10, which is 10% of $100. The SurePay fee is added on top of the talent's quote rendering the client's total as $110.
To put this into perspective, 10% is a modest amount for businesses and large corporations to allocate in their budgets to ensure success, especially when engaging in business online with people they may not have worked with before. This fee also covers any arbitration that might be necessary between a client and the voice talent they chose to work with via the site.
When we implemented SurePay, we found that not only goes it guarantee satisfaction for clients, it also fills a void for talent who are unable to process credit cards or would prefer to know in advance that payment is secured.
While some talent may not have had issues with clients who haven't paid online, there are far too many who have experienced situations to the contrary when working with first-time customers online. SurePay is the only solution offered by any voice over marketplace to protect both the buyer and seller that ensures talent get paid and that clients are guaranteed satisfaction.
Some of the other benefits are that voice talent are able to obtain valuable feedback ratings and reviews on the Voices.com site and also be featured on the Recently Hired List on the Voices.com home page.
The only way to get Feedback ratings and reviews in terms of the star ratings and associated commentary is by completing the transaction at Voices.com. Many marketplaces and business-to-business sites function like this to help their members build credibility online and to feel more comfortable working together.
Here are some links to stories talent have submitted regarding their experiences using SurePay:
The Best Part of Voices.com is SurePay
SurePay Gives Peace of Mind to Talent and Clients
I'll Never Work With a Client Who Won't Work Through Voices.com
I Booked 20 Jobs With Voices.com in 4 Months
SurePay Took Away Any Worries I Had
Here are some from clients who have used SurePay:
I'd love to hear your thoughts on how this service worked for you. If you've used SurePay, be sure to comment!
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