By Stephanie Ciccarelli
August 3, 2012
If you ever want to hear from people, make a change or propose that you are going to make a change!
We have received many emails and participated in a number of conversations in response to the blog post from yesterday announcing upcoming changes to the Voices.com Terms of Service.
David and I have spoken at length about your concerns and wish to share what we have come up with. Learn more in today's VOX Daily.
First off, I would like to say thank you to those of you who wrote to us with your questions and concerns regarding the Voices.com Terms of Service. We have heard you loud and clear and appreciate hearing from you.
We have already made a couple changes to the Terms of Service based upon your feedback such as allowing for talent to include their contact details on their Voices.com profile pages. We have also removed any requirement for clients to report solicitations from talent auditioning through the site. That entire section is gone!
All we're asking is that a client who starts their job by posting at Voices.com also completes their job at the website.
When you stop to think about it, asking someone to finish what they have started isn't asking all that much.
Many people were concerned with SurePay being the only way they could start a business dialogue or relationship on the site.
Although we prefer clients use the site as it was designed, we recognize that our primary goal is to connect you two to get the job done. We want to stay true to our mission which is to be the trusted destination that connects businesses with professional voice talent, and that by doing so, sometimes just a connection is all that occurs and our platform is not used from start to finish.
That being said, we still hope that you will take advantage of all the benefits of using Voices.com fully including:
à¹ Guaranteed payment (voice talent are paid weekly)
à¹ Being listed on the Recently Hired section of the home page
à¹ Gaining valuable feedback ratings and reviews
In the spirit of unity, here are three scenarios that allow for voice talent to use the site to communicate freely without engaging SurePay. Note that in all cases, it is the client who decides how they want to proceed.
Let's say a client uses Google to search for a keyword like "voice overs" and finds themselves at Voices.com. That client might do a search through our global network of voice talent. Upon finding your profile, they listen to your demo, like what they hear and decide that they want to work with you. If you have your contact information in your profile, they are free to contact you. The best place to put this information is in your Studio details as they will mostly want to book your studio and expect that information to be present.
A Fortune 500 company comes to Voices.com and posts their job and you're invited to audition. You move ahead and submit a persuasive proposal, competitive price quote and sample read. While the client could easily award the job to you and pay through Voices.com, the could still Google your name and contact you to work outside of the site. Where there is a will, there is a way.
As you may know, clients are also able to Ask A Question of a voice talent when reviewing their audition. This feature could also be used to initiate a dialogue, whether it be to arrange for communication outside of the site to discuss the project in greater detail before awarding the job, or as you may have already guessed, to move the job offline.
We understand that in all of these situations it is unreasonable to expect that payment would be made through Voices.com. Ultimately, the decision of whether or not to do business on the site rests with the client. We know this because we've seen it both ways. The choice is theirs.
Thank you to those who were gracious to us and provided us with time to evaluate and consider all that was shared. I trust that our hearts have been made plain to you and that our desire is to make Voices.com an even better place to do business.
Stephanie, David and the Voices.com Team
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