By Lin Parkin
September 11, 2012
We are often asked how reasonable it is for a client to request multiple retakes when working on a job.
How much is too much?
When is it appropriate to request additional compensation?
I'd like to explore this topic with you in today's Vox Daily.
Satisfying Your Clients' Needs
To some extent whether or not to provide additional takes on a project comes down to customer service. As a service provider you are trying to satisfy the client's vision for their project. Some talent will do takes endlessly to give the client the product they envisioned.
More commonly though talent include three takes with their original quote provided nothing changes with the original scope of the project. Ideally this would be indicated in your proposals so the client understands what they have to work with for your price.
Hi (Client Name),
Thank you for reviewing my custom audition. It would be a pleasure to work on this project with you. I've done similar work for (name a client or two, if applicable).
My quote is negotiable and my estimated turnaround time is 24 hours depending on the length of the project. Three takes are included with my quote free of charge. Significant script changes may incur an additional fee, to be negotiated.
If you have any questions please don't hesitate to ask.
I look forward to working with you!
What Are My Obligations Once Awarded a Job?
If the client requests additional takes due to performance problems or audio quality it would be considered in good standing to provide takes until the read is right, within reason. If it's going on five plus retakes then requesting a retainer may be in order. Ultimately, the goal should always be to give the client the best service possible.
I Delivered the Project as Ordered, and Then They Changed the Script!
Script changes come with the territory. Ideally this occurs while you are still finalizing the terms so that you can negotiate a new price at that time. We all know ideals are not necessarily norms though. It's a creative process and sudden changes are to be expected from time to time.
If it's the same number of words and it's just once or twice then providing the client with additional takes may go a long way in maintaining a good relationship with the client and help earn repeat business and referrals.
When is Enough, Enough?
If it's significant alterations to the script or adding additional words to the script then requesting additional payment is perfectly reasonable because it's more work than originally requested.
What if They Refuse?
We're here to help! If the job is being processed through SurePay and they refuse to release payment for the work you provided as originally requested we will step in and mediate the situation to help you come to an equitable resolution.
What's Your Take on Retakes?
Looking forward to hearing from you! Be sure to comment now!